Refund & Cancellation Policy

Clickopia - Complete Shoot Manager · Last updated: 7 November 2026

This policy explains how cancellations and refunds work for Clickopia plans. Clickopia is an online software service, and nothing is shipped to you. Payments are made through our payment partner, PayU.

1. Try before you pay

Every approved account gets a free trial (the length is shown on the pricing page), with no payment taken. Please use the trial fully before you subscribe, because payments for a plan period that has started are not refundable except as set out below.

2. Cancelling your plan and automatic renewal

• Plans renew automatically at the end of each monthly or yearly period, using the recurring payment (UPI AutoPay or card mandate) you agreed to when you subscribed.
• You can cancel automatic renewal at any time from your account, or by contacting us (see Contact Us). You can also stop the recurring payment in your UPI app or with your bank.
• To avoid being charged for the next period, cancel before the renewal date. After you cancel, you keep using the Service until the end of the period you have already paid for, and nothing more is charged.
• To close your account and have your records deleted, contact us.

3. When you can get a refund

Once a plan period has started, the amount for that period is not refundable, except in these cases:

• Duplicate payment: you paid twice for the same period. We refund the extra amount.
• Payment taken but plan not activated: your payment was deducted but your plan was not activated or extended. We will activate it, or refund you if you prefer.
• Charged after you cancelled: you cancelled automatic renewal before the renewal date and were still charged. We refund that charge.
• Renewal you did not expect: you contact us within 48 hours of a renewal charge and have not used the Service in the new period. We refund that renewal once.
• Wrong amount charged: you were charged more than the price shown for your plan. We refund the difference.
• Service failure on our side: the Service was unavailable for a long period because of a fault on our side. We may extend your plan or refund the unused part, as we decide fairly in that case.
• Where the law requires it.

We do not charge any fee for processing an eligible refund.

4. How to ask for a refund

1. Contact us within 7 days of the payment, using the details on the Contact Us page.
2. Tell us your studio name, the registered WhatsApp number, the date and amount of the payment, and the PayU transaction ID or payment reference.
3. We will reply within 2 working days. If the refund is approved, we start it within 7 working days.

5. How and when you receive the money

Approved refunds go back to the same card, UPI ID or bank account used for the payment, through PayU. After we start the refund, it usually reaches you within 5 to 7 working days, depending on your bank or payment provider.

6. Accounts we put on hold or remove

If we remove an account for breaking our Terms, the unused part of the paid period is not refunded.

7. Questions

If you are not happy with how a request was handled, write to our grievance contact shown on the Contact Us page.